privacy policy
Last updated: 1st December 2025
1. Introduction
Solynx (“we”, “us”, “our”) is a vintage fashion brand based in London, founded in 2025.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.
By using this website, you agree to the practices described in this policy.
2. Information We Collect
A. Information You Provide Directly
We may collect the following personal information when you interact with our site:
Name
Email address
Postal address
Billing and shipping address
Payment information (processed securely via third-party providers)
Phone number (for delivery or order updates)
B. Information Collected Automatically
When you visit our website, Squarespace automatically collects certain data, including:
IP address
Browser type and device information
Pages visited and time spent on the site
Cookies and tracking data
C. Information From Third Parties
We may receive information through:
Payment processors (e.g., Stripe, PayPal)
Email marketing platforms
Analytics tools (e.g., Squarespace Analytics, Google Analytics if added)
3. How We Use Your Information
We use your information to:
Process and fulfil orders
Communicate with you about purchases
Provide customer support
Send marketing emails (only with your consent)
Improve our website and user experience
Analyse website traffic and performance
Prevent fraudulent transactions
We do not sell or trade your personal information.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under one or more of the following legal bases:
Contract necessity: to fulfil your order
Consent: for marketing communications and cookies
Legitimate interests: to improve our website, prevent fraud, and operate efficiently
Legal obligation: to maintain tax and accounting records
5. How Your Information Is Shared
We may share your information with trusted third parties, including:
Squarespace, for website hosting and analytics
Shopify, for e-commerce functionality and payment processing
Payment processors (Stripe, PayPal), for secure payments
Delivery partners, to ship your orders
Email marketing tools, to send newsletters and updates
Analytics providers, to help us understand site performance
These providers are only permitted to use your data to perform services on our behalf.
We do not sell your data to third parties.
6. Cookies & Tracking Technologies
Cookies are small files stored on your device that help us:
Understand site usage
Improve performance
Personalise your browsing experience
Remember your preferences
Types of Cookies We Use:
A. Essential Cookies
These cookies are necessary for the website to function properly:
Squarespace session cookies: Maintain your login status during your visit
Shopify cookies (shopify*, cart, secure_customer_sig): Manage your shopping cart, checkout process, and customer sessions
Security cookies: Protect against fraudulent activity and ensure secure browsing
B. Analytics Cookies
These help us understand how visitors use our site:
Squarespace Analytics cookies (ss_cvr, ss_cvt): Track page views, visitor numbers, and site performance
Shopify analytics cookies (_landing_page, _orig_referrer, _s, _shopify_s, _shopify_y): Track shopping behavior and help us understand how customers find and use our store
These cookies collect anonymised or pseudonymised data to help us improve your experience
C. Functional Cookies
These remember your choices and preferences:
crumb: Prevents cross-site request forgery for your security
ss_cid: Identifies unique visitors and tracks sessions
_secure_session_id: Maintains secure Shopify sessions
D. Marketing Cookies (if applicable)
If we use email marketing or advertising tools, these may include:
Cookies from email platforms (e.g., Klaviyo) to track campaign effectiveness
Shopify marketing cookies if we enable advertising features
Retargeting cookies if we use advertising services
Managing Cookies
You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality, including your ability to make purchases or maintain items in your shopping cart.
For more information:
7. Data Retention
We retain personal information for as long as necessary to:
Complete transactions
Comply with legal and tax obligations
Provide customer support
Maintain records of your interactions (unless you request deletion)
Marketing data is kept until you unsubscribe.
8. Data Security
We take reasonable technical and organisational measures to protect your data, including:
Secure website hosting with Squarespace
Encrypted payment processing
Restricted access to personal information
However, no method of transmission over the internet is 100% secure.
9. Your Rights (UK GDPR)
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent (e.g., unsubscribe from emails)
Request a copy of your data
Object to certain types of processing
File a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at: [your email]
10. International Data Transfers
Squarespace and some third-party tools may store data outside the UK.
In these cases, data is protected under approved legal safeguards such as:
Standard Contractual Clauses
Equivalent data-protection frameworks
11. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
13. Contact Us
For questions about this Privacy Policy or how we handle your data, contact:
Email: info@solynxlab.com
Business location: London, United Kingdom