FAQs

What is Solynx?

Solynx is a London-based brand founded in 2025, specialising in premium vintage clothing and eyewear.
We curate one-of-a-kind designer pieces through monthly limited-edition drops.

Are your items authentic?

Yes. Every piece is thoroughly inspected and authenticated before it is listed.
We source from trusted suppliers, collectors, and verified vintage channels to ensure authenticity and quality.

What condition are your vintage items in?

All items are pre-loved and may show minor signs of wear due to their age.
Each product listing includes a detailed condition description and photographs.
We only curate pieces that meet our quality standards.

When do your drops happen?

We release one limited-edition drop every month.
Drop announcements and previews are shared via Instagram and email, so make sure to follow us and join our mailing list.

Will you restock items?

No.
All pieces are one-of-a-kind vintage finds, so once a piece sells, it won’t be restocked.
We occasionally source similar items, but each drop is unique.

Where do you ship?

We ship from London to the UK and worldwide.
Shipping costs and times will depend on your location and are calculated at checkout.

How long will it take to receive my order?

Orders are usually processed within 2–3 working days.
Delivery times vary by destination and shipping method.
You will receive a confirmation email with tracking as soon as your order ships.

What is your return policy?

Due to the nature of vintage and one-off pieces, we do not accept returns or exchanges unless the item is significantly misrepresented.
Please check all measurements and photos before purchasing.
If you believe you have received an incorrect or faulty item, contact us immediately.

Do you accept cancellations?

Orders cannot be cancelled once placed, as we begin processing them right away.
Please make sure your order details are correct before completing checkout.

Can I reserve items before a drop?

To keep things fair for all customers, we don’t offer holds or early access unless you are part of a private pre-drop list (coming soon).

How can I stay updated on new drops?

Follow us on Instagram and subscribe to our newsletter to get early previews, drop dates, and behind-the-scenes sourcing content.

do you offer gift wrapping?

Yes. All orders are packaged in our signature minimal packaging.
If you’d like gift wrapping or a message included, leave a note at checkout.

How do I contact Solynx?

For customer support or inquiries, email us at:
info@solynxlab.com