Shipping
SHIPPING COSTS
All orders are prepared with care and dispatched from London.
Please allow 2–4 business days for processing.
We offer:
UK Standard & Express Shipping
International Standard & Express Shipping
Shipping rates are calculated at checkout. International customers are responsible for any customs or import fees.
RETURNS & exchanges
RETURN COST
Each piece we offer is vintage, curated, and one-of-a-kind. Subtle signs of age are expected and always described as accurately as possible.
Because of the limited nature of our collections, we cannot accept returns for general changes of mind or sizing.
We only accept returns if an item arrives faulty or not as described.
To request this, please contact us within 7 days of delivery at info@solynxlab.com, including your order number and clear photos of the issue.
Approved returns must be sent back within 14 days, in original condition.
Return shipping costs are the responsibility of the customer unless the item is confirmed faulty.
EXCHANGES
Due to the exclusive nature of our drops, we do not offer exchanges.
LOST OR STOLEN PARCELS
Once an order is marked as delivered, the responsibility is transferred to the customer. Please contact the courier if a parcel is missing.
SUPPORT
For any questions, we’re here to help at info@solynxlab.com